About the service: Shining Care is a domiciliary care service providing care and support to people in their own homes.

People’s experience of using this service: People were happy with the care they received. This was reflected in both the comments we heard and from the provider’s own monitoring of the service. However, systems in place to support the running of the service were not sufficient and work needed to be done to improve both record keeping and the management of risk associated with people’s care. Individual risk assessments were not dated and so it was not possible to see how up to date they were and whether they reflected people’s current needs. In some cases, sections of the assessment were missing or the measures in place to manage risk were unclear.

Staff and people using the service were all positive about the management of the service and felt their concerns would be listened to. Staff confirmed they were spot checked as part of managing their performance. There was some evidence of quality monitoring, however this needed to be developed further and the service were working with the local authority to achieve this. Systems for filing and recording information were chaotic and this needed to be addressed in order to support the smooth running of the service.

Rating at last inspection: Our last inspection took place in December 2017 and the service was rated Good at this time. This inspection was focused on safe and well-led and we rated each of these domains as Requires Improvement.

Why we inspected: This was a focused inspection based on intelligence we held about the service. The information raised concern about how safe people were and how well led the service was.

Enforcement We found two breaches of regulation. You can see the action we have asked the provider to take in the main body of the report.

Follow up: We will ask the provider to send us a plan of how they will improve and ensure regulations are met. These will be checked at our next inspection.

Shining Care Ltd is a domiciliary care service providing personal care and support to people in their own homes. At the time of our inspection care was being provided to two people.

The inspection was announced. The provider was given 48 hours' notice because we wanted to make sure the registered manager and staff would be available to speak with us. The inspection was carried out by one adult social care inspector.

There was a registered manager in post at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service and has the legal responsibility for meeting the requirements of the law; as does the provider. Like registered providers, they are ‘registered persons. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Shining Care Ltd registered with CQC on 10 November 2016. This was our first inspection of the service provided. Therefore, Shining Care Ltd had not previously received a rating from CQC.

As a result of this inspection we have rated the service as Good.

The registered manager and staff understood their role and responsibilities to keep people safe from harm. Risks were assessed and plans put in place to keep people safe. There was enough staff to safely provide care and support to people. Checks were carried out on staff before they started work to assess their suitability to support vulnerable people. Where people required assistance with taking medicines this was managed and people received the support identified in their care plans.

Staff received regular supervision and the training needed to meet people’s needs. The registered manager and staff understood the principles of the Mental Capacity Act (MCA) 2005 and, worked to ensure people's rights were respected.

People were cared for by staff who knew them well. Staff treated people with dignity and respect. Care was taken to ensure care staff were able to communicate with people using their preferred language. The manager and staff had a good understanding of equality, diversity and human rights.

The service was responsive and people received individualised care and support. People were encouraged to make their views known and the service responded by making changes. The registered manager said they welcomed comments and complaints and saw them as an opportunity to improve the care provided.

The vision, values and culture of the service were clearly communicated to and understood by staff. A quality assurance system was in place. This meant the quality of service people received was monitored on a regular basis and where shortfalls were identified they were acted upon.