The inspection took place on 18 May 2017 and was unannounced. This was the first inspection since the service was re- registered under a new provider in September 2016.

Park Lodge provides accommodation for up to nine people with mental health conditions. At the time of this inspection there were nine people living at Park Lodge.

There was a manager in post who was registered with CQC. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe living at Park Lodge. Staff understood how to keep people safe and risks to people's safety and well-being were assessed and kept under regular review to help to keep them safe. People's medicines were managed safely, by staff who had received training.

People had their needs met in a timely way and we observed there were sufficient numbers of staff who had the right skills and experience to support people safely.

There was a robust recruitment process in place. This helped to ensure that staff who were employed at the service were suitable to work in a care setting. Staff received regular support from their managers which included one to one supervision. Staff told us they felt well supported.

People received the assistance they needed to eat and drink sufficient amounts to help keep them well. People were supported to maintain their physical and mental health and staff made referrals to healthcare professionals when required.

People were positive about the staff and management at the service. We observed staff to be kind and caring. Staff were knowledgeable about people’s individual requirements in relation to their care and support needs and preferences. People and or their relatives had been involved in the planning of their care where they were able to and where this was appropriate.

People were supported and encouraged to participate in hobbies and pursue topics that were of interest to them, both within the home and in the local community.

There were arrangements in place to receive feedback from people who used the service. People were able to raise any concerns they had and told us that they were confident they would be listened to and any concerns raised would be addressed.

There were systems and processes in place to regularly monitor the quality of the care and support provided for people who used the service. Where shortfalls were identified actions were in place to make the required improvements.