We used a number of different methods to help us reach a judgement on this service. These included talking with two patients using the service, two members of the staff team, one dentist and the practice manager. We also looked at records. These included treatment plans, records of meetings and information about how the service operated. We looked at information from surveys and audits undertaken by the provider to assess the quality of the service. We also observed one patient receiving dental treatment.

We saw that the practice had three surgeries located on two floors and enjoyed the services of one full time dentist and a dental therapist.

Patients we spoke with said they were fully involved in their care and treatment options; felt it was delivered in a safe way and that the practice was clean and hygienic. One patient we spoke with said, "It’s very good indeed." Another had said, " The surgery is well fitted out, always clean and everyone cheerful and friendly. I couldn't fault it."

We observed members of staff interacting with patients in a courteous, polite and efficient manner.

Patient's diversity and needs were considered and suitable arrangements made to cater for them.

We saw that the practice had a clear infection control policy and that staff were fully aware of it and knew how it should be implemented.

Staff were encouraged to develop their skills and undertake appropriate training to help deliver safe and effective care to patients.