This practice is rated as Good overall.

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an unannounced comprehensive inspection at Location name on 17th September 2018. The inspection was completed due to the practice not being inspected since the change in registration.

At this inspection we found:

• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Feedback from patients was mainly positive reporting they felt listen
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• There were governance systems to ensure patients were treated safely and efficiently.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.
• The nurses were well supported within the practice with the lead GP doing random supervision of clinics. The GP provided feedback on the sessions, positive or negative.
• The practice offered patients a range of ENT (ear, nose and throat) services by a trained doctor on site.
• Nurses and training doctors were well supported within the practice and had regular supervision sessions providing positive or negative feedback.

The areas where the provider should make improvements are:

• The practice should ensure safeguarding information is recorded for all vulnerable patients.
• Improve the system for identifying carers and ensure it is recorded on patient’s records.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.