Sheerness Dental Clinic, Sheerness.Sheerness Dental Clinic in Sheerness is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 7th January 2019 Contact Details:
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Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
11th December 2018 - During a routine inspection
![]() We carried out this announced inspection on 11/12/2018 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?
These questions form the framework for the areas we look at during the inspection.
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
Background
Sheerness Dental Clinic is in Sheerness and provides NHS and private treatment to adults and children.
Due to the confines of the building there is no level access for people who use wheelchairs and those with pushchairs. We were informed that the building is planning a refurbishment where level access would be incorporated in the future. Car parking spaces, including some for blue badge holders, are available near the practice.
The dental team includes three dentists, four dental nurses, one dental hygienists, three receptionists, and a practice manager who is also a registered dental nurse. The practice has three treatment rooms.
The practice is owned by a company and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at Sheerness Dental Clinic is the practice manager.
On the day of inspection, we collected 14 CQC comment cards filled in by patients and spoke with four other patients.
During the inspection we spoke with two dentists, four dental nurses, two receptionists and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open:
9am to 5.30pm Monday to Friday
9am to 2pm alternate Saturdays
Our key findings were:
We identified an area/s of notable practice.
One member of staff was a qualified psychotherapist and Mental health first aider. These qualifications helped patients who had barriers to attending the dentist; access treatment stress free. The practice had created an environment where conversations around mental health were frequent with patients and staff. We saw where some interactions resulted in people seeking further help outside of the practice. Staff were learning British sign language finger spelling to help communicate with one of their patients who is deaf.
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