About the service:

Shalom Healthcare Recruitment Limited is a domiciliary care agency that was providing support with personal care to 14 people at the time of our inspection.

People’s experience of using this service:

People told us they were satisfied with the support they received from the service. One relative said, “They are there to support us and we work well together. They think about the person rather than the job.”

• People were supported in a way which was safe. Safeguarding adult procedures were established which staff understood. Risk assessments were in place which identified risks people faced. Medicines were administered safely and steps had been taken to reduce the risk of the spread of infection.

• Assessments were carried out of people’s needs before the provision of care. Staff were supported in their roles through regular training. The service operated in line with the Mental Capacity Act 2005. People were supported to be healthy.

• People told us staff were caring and they felt respected. Staff understood how to promote people’s independence and respect their confidentiality.

• Care plans were in place which set out how to support people in a personalised way. People were involved in planning their care. Complaints procedures had been established and people knew how to make a complaint.

• There was a registered manager in place. People, relatives and staff spoke positively about the senior staff. Quality assurance and monitoring systems were in place, some of which included seeing the views of people who used the service.

Rating at last inspection:

This was the first inspection of this service at its current location. It was last inspected at its previous location on 6 June 2017 and was rated as Good at that time. This was a planned inspection.

Why we inspected:

This was a planned comprehensive inspection of this service.

Follow up:

We will continue to monitor the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk