This inspection took place on the 26 and 27 September 2017 and was announced. This was the first inspection of this service.

Severn Sunrise Limited is a domiciliary care agency providing care and support for twenty people in their own homes.

There was a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Risks to people’s safety were identified, assessed and appropriate action was taken. Staff had completed safeguarding adults training and knew how to keep people safe and report concerns. People’s medicines were safely managed. There were thorough recruitment checks completed to help ensure suitable staff were employed to care and support people. People were protected by staff having regard to the Mental Capacity Act 2005 (MCA). The MCA provides the legal framework to assess people’s capacity to make certain decisions and to ensure decisions are made in their 'best interest' when required.

People were supported to maintain good health and be involved in decisions about their health. The service was supported by community healthcare professionals to monitor people's health. People were provided with individualised care and support. Staff had the knowledge and skills to carry out their roles and their training was updated. Staff knew people well and treated them with dignity and respect. One person told us the staff were really friendly and caring.

Quality assurance procedures were used to monitor and improve the service for people and included them in developing their care and support. Feedback from people and their relatives or supporters was used to improve the service.