This comprehensive inspection took place on 15 and 17 May 2018 and was unannounced. This was the first inspection since this location registered with us.

Serenity UK Care Ltd is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Serenity UK Care Ltd does not provide nursing care. At the time of our inspection the service provided care and support for three people.

A registered manager was in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Information was available to people to explain what they should do if they felt unhappy or did not feel safe. The staff members we spoke with demonstrated a good knowledge on how to recognise abuse and how to report any concerns.

Staff protected people from risk while minimising restrictions on people’s choice and control. Staff told us about the risk people faced both in the service and in the community and how they could help to reduce risk but still encourage people’s independence.

People were cared for by staff who received appropriate training and support to do their job well. Staff felt supported by managers. There were adequate numbers of staff to support people and staffing numbers were flexible depending on people’s needs and activities. The service followed safe recruitment practice.

There were appropriate arrangements in place for the storage, administering, recording and disposal of medicines. Staff administered medicines safely.

All areas of the home were clean and well maintained. Cleaning schedules were in place and staff had access to personal protective equipment when required. We have made a recommendation about the management of dirty and clean washing in a social care setting.

People were supported to keep healthy and well. They were supported to attend appointments with GP’s and other healthcare professionals when they needed to. People were encouraged to make health choices about their food and were supported to have sufficient amounts to eat and drink.

People were offered choices, supported to feel involved and to have maximum choice and control of their lives while staff supported them in the least restrictive way possible. Staff were aware of their responsibilities in relation to the Mental Capacity Act 2005 (MCA). The policies and systems in the service supported this practice. Staff knew how to communicate effectively with each individual according to their needs.

People were relaxed and comfortable in the company of staff. Staff supported people in a way which was kind, caring, and respectful and encouraged people to follow their own hobbies, activities and interests.

Care records focused on people as individuals and gave clear information to people and staff. People were encouraged to make decisions about their care and support needs. These were reviewed with them regularly by staff.

The provider had a number of audits and quality assurance systems to help them understand the quality of the care and support people received and look at ways to continually improve the service.