This inspection took place on 19,20 and 21 December 2018 and was announced. This was the first inspection of the service since they registered with us.

Serenity Inmind service is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. It provides a service to older adults, younger disabled adults and children in and around the Sheffield and Leicester areas. Not everyone using Serenity Inmind receives regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of our inspection, there were 20 people using the service.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they were safe. Staff had good knowledge of how to identify abuse and the action to take if abuse was suspected. Care was planned and delivered to ensure people were protected against avoidable harm. Systems were in place to support the monitoring and analysis of accidents and incidents to reduce the risk of future harm for people.

Staff were recruited safely through the provider's procedures which were consistently applied. Staff arrived on time and stayed for the time allocated. People were cared for by sufficient numbers of trained staff which helped to keep them safe and meet their needs.

People received their medicines safely and were protected from the risk and spread of infection because staff understood their responsibilities in relation to infection control.

People were supported by staff who had received appropriate support and training to meet people's needs. The provider ensured staff were provided with essential and specialist training that matched the needs of the people they supported. Staff received regular support and supervision to ensure they were providing care as planned.

Staff supported people to maintain their health and well-being, including support to ensure they had sufficient to eat and drink. Staff took appropriate action in the event they had concerns or observed changes in people's emotional and physical health.

Staff understood the relevant requirements of the Mental Capacity Act 2005 and how it applied to people in their care.

Staff treated people with respect, kindness and compassion. People's individuality was at the centre of how their care was provided. They were fully involved in making decisions about their care. People felt able to express their views and to give feedback on the care they received.

Care plans were developed with people and, where appropriate, their relatives. Records were regularly reviewed to ensure they reflected people's current needs. Staff supported people to reduce the risk of social isolation, to engage in meaningful interactions and be involved in their local community where possible.

People and relatives felt able to express concerns and were clear how to raise complaints and felt confident these would be listened to and acted on.

The provider and registered manager understood what was necessary to provide a quality service and had a variety of systems in place to regular check and monitor the quality of care people received. Further developments were planned to ensure the quality assurance systems were implemented consistently across all areas of the service.