We spoke to three patients, all of whom were very complimentary about the practice. They felt that they were treated with dignity and respect. They told us that they were informed about the choices, costs, alternatives and possible outcomes of their treatment. One of the patients who had been attending the practice for over ten years told us "The staff are wonderful - everything is always very well explained" and another said "We were recommended by a friend - absolutely no regrets". All three of the patients we spoke with had been attending the practice for over six years.

We found that the practice invited feedback and responded when appropriate. We found that a patient satisfaction survey had been done in an anonymous manner. Feedback was captured by the staff and we found changes to practice had resulted, for example, offering appointments later in the day.

The practice was friendly, welcoming and informative. We saw that patients were listened to in all areas of the practice. The surgery was clean throughout and there was evidence of a well-supported staff. There was a plentiful supply of patient leaflets in the practice explaining treatment options and other relevant information.

We found that all patients were given sufficient information to give an informed consent, and the staff were well trained and caring. The practice was well led by the practice owners and the staff were observed to be well organised.