About the service:

• The service supported deafblind people with some of who had a learning disability or were living with autism. This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. It also provides a service to people living in a supported living setting. It provides a service to people of all ages who are deafblind living in Peterborough and Lincolnshire. The service was providing care to one person living with their family in the community and seven people in supported living settings.

• The service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

• For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People’s experience of using this service:

• We saw that people using the service were happy and confident with the staff. A relative we spoke with told us that the care provided was good and met their relative's needs.

• Staff were kind and caring and had a good knowledge of people’s needs. They communicated using people’s preferred methods to increase people’s ability to make choices.

• People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were supported to access advocates to speak for them when they were unable to speak for themselves.

• There were enough staff to meet people’s needs and checks had been carried out to ensure staff were safe to work with people using the service. Staff had access to training and support which enabled them to provide safe care.

• Risks to people had been identified and care was planned to reduce the risk. Staff training ensured that people received their medicines safely and risks around food and drink were identified and action taken to keep people safe.

• Care plans accurately recorded people’s care needs and how staff could personalise the care. Staff we spoke with were able to confidently tell us about people’s needs.

• The provider had systems in place to monitor the quality of care provided and took action to resolve any concerns identified.

• People’s views of the service were gathered and used to improve the quality of care they received.

Rating at last inspection:

• The service has not previously been rated.

Why we inspected:

• This was a planned inspection based on the date of registration of the service.

Follow up:

• We will continue to monitor intelligence we receive about this service until we return to visit as per our reinspection programme. If any concerning information is received we may inspect sooner.