Selston Surgery in Selston, Nottingham is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 10th April 2017
Selston Surgery is managed by Dr Shashi Bassi.
Contact Details:
Address:
Selston Surgery 139 Nottingham Road Selston Nottingham NG16 6BT United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Selston Surgery on 14 July 2015. The overall rating for the practice was good however the practice was rated as requires improvement for providing safe services. The full comprehensive report on the July 2015 inspection can be found by selecting the ‘all reports’ link for Selston Surgery on our website at www.cqc.org.uk.
This inspection was undertaken and was an announced comprehensive inspection on 23 February 2017. Overall the practice is now rated as good.
Our key findings were as follows:
A system was in place for acting on patient safety alerts and we found significant events were reported, recorded and investigated.
Lessons learnt were recorded as a result of incidents however these were only discussed with staff involved until the annual review.
Staff had the skills, knowledge and experience to deliver effective care and treatment.
There was evidence of appraisals and personal development plans for all staff. However, the staff had not had an appraisal in the last 12 months. This had been identified by the practice and plans were in place for these to be booked.
Staff worked with other health care professionals to understand and meet the range and complexity of patients’ needs.
We observed staff members were courteous and very helpful to patients and treated them with dignity and respect.
Patients could access telephone consultations and a ‘drop in’ service for minor issues, where an appointment was not required, between 8am and 9.30am Monday to Friday. They could also access a walk in service on a Wednesday evening from 6.30pm to 8.30pm, and Saturday mornings from 9am to 12.30pm at a nearby Health Centre, which was run by local GPs.
Feedback from residential homes included that the reception staff were helpful, courteous and polite.
The provider was aware of and complied with the requirements of the duty of candour.
The practice encouraged and valued feedback from patients, the public and staff.
The practice had a patient participation group which was actively involved in patient education and improvement work in liaison with practice staff.
The areas where the provider should make improvement are:
Consider adding governance agenda items to staff meetings such as significant events, safety alerts, NICE guidance and audit, to ensure that these are always shared with all staff.
Consider reviewing the storage of policies and procedures to make them more accessible to staff.
Safeguarding meetings should be formalised with minutes for information to those unable to attend, such as health visitors.
Continue to book and carry out appraisals on an annual basis.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Selston Surgery on 14 July 2015. The overall rating for the practice was good however the practice was rated as requires improvement for providing safe services. The full comprehensive report on the July 2015 inspection can be found by selecting the ‘all reports’ link for Selston Surgery on our website at www.cqc.org.uk.
This inspection was undertaken and was an announced comprehensive inspection on 23 February 2017. Overall the practice is now rated as good.
Our key findings were as follows:
A system was in place for acting on patient safety alerts and we found significant events were reported, recorded and investigated.
Lessons learnt were recorded as a result of incidents however these were only discussed with staff involved until the annual review.
Staff had the skills, knowledge and experience to deliver effective care and treatment.
There was evidence of appraisals and personal development plans for all staff. However, the staff had not had an appraisal in the last 12 months. This had been identified by the practice and plans were in place for these to be booked.
Staff worked with other health care professionals to understand and meet the range and complexity of patients’ needs.
We observed staff members were courteous and very helpful to patients and treated them with dignity and respect.
Patients could access telephone consultations and a ‘drop in’ service for minor issues, where an appointment was not required, between 8am and 9.30am Monday to Friday. They could also access a walk in service on a Wednesday evening from 6.30pm to 8.30pm, and Saturday mornings from 9am to 12.30pm at a nearby Health Centre, which was run by local GPs.
Feedback from residential homes included that the reception staff were helpful, courteous and polite.
The provider was aware of and complied with the requirements of the duty of candour.
The practice encouraged and valued feedback from patients, the public and staff.
The practice had a patient participation group which was actively involved in patient education and improvement work in liaison with practice staff.
The areas where the provider should make improvement are:
Consider adding governance agenda items to staff meetings such as significant events, safety alerts, NICE guidance and audit, to ensure that these are always shared with all staff.
Consider reviewing the storage of policies and procedures to make them more accessible to staff.
Safeguarding meetings should be formalised with minutes for information to those unable to attend, such as health visitors.
Continue to book and carry out appraisals on an annual basis.
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