People we spoke with confirmed the dentist explained the treatments options to them and gave them sufficient information to make informed choices about their treatment. One person told us, “we always discuss the different options thoroughly before I decide what to have done.” People’s privacy, dignity and rights were respected.

People’s needs were assessed and treatment was planned and delivered in line with their individual treatment plan. One person told us, “overall the service is brilliant.” Another said of the staff, “they are very, very good.” We found that treatment was planned and delivered in a way that was intended to ensure people's safety and welfare and there were arrangements in place to deal with foreseeable emergencies.

We found people were cared for in a clean, hygienic environment and were protected from the risk of infection because appropriate guidance had been followed. The provider had an effective system to regularly assess and monitor the quality of service that people receive.

We reviewed several records relating to people using the service, staff and management of the practice. We found the records were accurate, well organised, kept securely and were promptly located when required.