Sellindge Surgery, Sellindge, Ashford.Sellindge Surgery in Sellindge, Ashford is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, services for everyone and treatment of disease, disorder or injury. The last inspection date here was 7th November 2017 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
23rd March 2017 - During a routine inspection
![]() We inspected this service using our comprehensive inspection methodology. We carried out the announced part of the inspection on 23rd March 2017. The service is an NHS funded community ears, nose, and throat (ENT) outpatients clinic and is operated by Sellindge Practice Limited. The service opened in 2011 and sees and treats patients aged two years and over with an ear, nose or throat problem that are registered with a GP practice within Ashford, Canterbury, South Kent Coast, Thanet or West Kent CCGs. Only NHS patients were seen and treated at this service.
To get to the heart of patients’ experiences of care and treatment, we ask the same five questions of all services: are they safe, effective, caring, responsive to people's needs, and well-led? Where we have a legal duty to do so we rate services’ performance against each key question as outstanding, good, requires improvement or inadequate.
Throughout the inspection, we took account of what people told us and how the provider understood and complied with the Mental Capacity Act 2005.
We found the following issues that the service provider needs to improve
We found the following areas of good practice:
Following this inspection, we told the provider that it should make other improvements, even though a regulation had not been breached, to help the service improve. We also issued the provider with one requirement notice that affected Sellindge Surgery. Details are at the end of the report.
6th March 2014 - During a routine inspection
![]() We spoke with three patients who told us they were satisfied with the service provided. Comments we heard included: “I am more than happy with what they’ve been doing for me here”, “Very good” and “I am pleased with the service”. We saw that treatment options and medications prescribed were discussed and sufficient time given for patients to talk about their health issues with their practitioner. Patients were protected from the risk of abuse as staff had received training in the safeguarding of vulnerable adults. There were written instructions for staff to follow in order to report suspected abuse. We saw that patients were not always cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard. There was an effective complaints system available.
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