SeeAbility South Gloucestershire is a domiciliary care service registered to provide personal care. The service provided is called supported living. This means people using the service receive personal care from the provider in their apartments. They then have a separate tenancy agreement with the housing provider for their accommodation that is separate from their care and support arrangements. People using the service have complex needs including sensory impairments. At the time of the inspection the service was providing the regulated activity of personal care to five people.

The inspection was carried out by one adult social care inspector and took place on 21 September. We gave the provider 48 hours' notice of the inspection to ensure people we needed to speak with were available.

This was the first inspection of the service. The provider registered this service with the Care Quality Commission (CQC) on 29 September 2015.

As a result of this inspection we have rated the service as Good.

Overall, we found the service provided person centred support to people, that was provided by skilled and motivated staff who were well managed.

There was a registered manager in post at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service and has the legal responsibility for meeting the requirements of the law; as does the provider. Like registered providers, they are ‘registered persons. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were safe. The registered manager and staff followed procedures which reduced the risk of people being harmed. Staff understood what constituted abuse and what action they should take if they suspected this had occurred. There was enough staff to safely provide care and support to people. Checks were carried out on staff before they started work with people to assess their suitability. Where people required assistance with medicines this was well managed and, people received their medicines as prescribed.

The service was effective in meeting people’s needs. Staff had the knowledge and skills they needed to carry out their roles effectively. They received regular supervision and the training needed to meet people’s needs. Arrangements were made for people to see healthcare professionals including a GP when they needed to do so. The service complied with the requirements of the Mental Capacity Act 2005 (MCA).

People received a service that was caring. They were cared for and supported by staff who knew them well. Staff treated people with dignity and respect. People’s views were actively sought and they were involved in making decisions about their care and support. Information was provided in ways that were easy to understand. People's needs with respect to equality and diversity and maintaining their human rights had been assessed and planned for.

The service was responsive to people’s needs. People received person centred care and support. Where it was part of people’s care package the service offered a range of activities and encouraged them to maintain their hobbies and interests. People were encouraged to make their views known and the service responded by making changes.

The service was well led. The vision, values and culture of the supported living service people received were clearly communicated and understood by people, staff, relatives and others. The registered manager provided good leadership and management and, received effective support from the provider to assist with this. A comprehensive and effective quality assurance system was in place. This meant the safety and quality of service people received was monitored on a regular basis and where shortfalls were identified they were acted upon.