On the day of our inspection, all three dental surgeries within the practice were in use.

We found patients who used the service were given appropriate information and support regarding their care or treatment. We spoke with four patients in the waiting area within the practice, both before and after their appointments. Everybody we spoke with talked positively about the care and treatment they had received at the practice. This included being given sufficient information to be able to make an informed decision about any treatment required. Comments included “I’m very happy (with the service)”, “I’m getting to see the same dentist at the moment. It helps that they get to know you” and “I’ve got nothing to complain about.”

Patient’s needs were assessed and care and treatment was planned and delivered in line with their needs. If patient’s required treatment, we saw they were provided with a treatment plan which included a breakdown of costs.

Staff were aware of their roles and responsibilities with regards to protecting patient’s from abuse or the risk of abuse.

We found the provider ensured patients were treated in a safe, clean environment. One patient said the cleanliness was “Spot on” and another patient said they found the cleanliness “Excellent.” We saw records of cleaning spot-checks completed on a weekly basis. This included checks of the decontamination equipment, dental surgeries and equipment within them, and floors and sinks.

People said they were very happy with the way they were treated by the staff employed by the practice. Comments from patients included the staff were “Spot on” and were “Excellent and professional.”

The staff we spoke with told us they felt supported in their roles. We found staff were provided with training and support to ensure they were competent to carry out their roles.