Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Scartho Medical Centre on 27 January 2015. Overall the practice is rated as good.

Specifically, we found the practice to be good for providing safe, effective, caring, responsive and for being well led. It was also good for providing services for the older people and families, children and younger people.

Our key findings across all the areas we inspected were as follows:

• Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. All opportunities for learning from internal and external incidents were maximised.

• The practice provided services to the local community that had been designed to meet the needs of the local population.

• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. Information was provided to help patients understand the care available to them.

• The practice had good facilities and was well equipped to treat patients and meet their needs. Information about how to complain was available and easy to understand.

• The practice had an effective governance system in place, was well organised and actively sought to learn from performance data, complaints, incidents and feedback.

The practice actively sought the opinions of staff and patients, working with a well-established patient participation group (PPG).

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice