We spoke with seven people to gain their views and experience of the service and treatment received from their dentist at SCA Trafalgar Swanage Dental Practice. All people were complimentary about the service they received. They commented, "I have a dislike of dentists but feel I can come back here, it was really good seeing the same dentist." Another person said, "It was absolutely brilliant. They put you at ease and explain everything."

People told us they could express their views and consented to their treatment. We looked at eight individual dental treatment records. All eight records showed the reasons why treatment was recommended, people's agreement to treatment and any oral health advice given.

There were procedures in place to clean and sterilise dental equipment to minimise the risk of people getting an infection. Staff had received training in infection control and prevention. Staff we spoke with were aware of their responsibilities in reducing the risk of infection within the practice.

Staff recruitment followed the providers procedures and we saw from staff records that appropriate processes had been followed. For example, getting references and Disclosure and Barring Services (DBS) checks to ensure that staff were suitable for their role.

The practice had a clear concise complaints procedure in place. The practice worked with people to resolve any issues to their satisfaction.