We carried out an announced comprehensive inspection at Sayeed Medical Centre on 22 March 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

• what we found when we inspected
• information from our ongoing monitoring of data about services and
• information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

• The practice provided care in a way that kept patients safe and protected them from avoidable harm.
• Patients received effective care and treatment that met their needs.
• Staff dealt with patients with kindness and respect and involved them in decisions about their care.
• The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
• The way the practice was led and managed promoted the delivery of high-quality, person-centred care.

The areas where the provider

should

make improvements are:

• Improve the identification of carers to enable this group of patients to access the care and support they need.
• Include salaried and long term locum GPs' in the practice annual appraisal programme.

• Review the immunisation status of staff as per the requirements of the 'Green Book' Immunisation Against Infectious Diseases.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care