Savoy Ventures, Stone Castle Drive, Greenhithe.Savoy Ventures in Stone Castle Drive, Greenhithe is a Ambulance specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, caring for children (0 - 18yrs), dementia, eating disorders, learning disabilities, mental health conditions, physical disabilities, sensory impairments, substance misuse problems and transport services, triage and medical advice provided remotely. The last inspection date here was 28th June 2018 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
31st October 2017 - During a routine inspection
![]() Savoy Ventures is operated by Savoy Ventures Limited. They are an independent medical transport provider based in Stone, Kent. The service provides patient transport, and high dependency transfers.
We inspected this service using our comprehensive inspection methodology. We carried out an announced inspection 31 October 2017.
To get to the heart of patients’ experiences of care and treatment, we ask the same five questions of all services: are they safe, effective, caring, responsive to people's needs, and well-led?
Throughout the inspection, we took account of what people told us and how the provider understood and complied with the Mental Capacity Act 2005.
Savoy Ventures is operated by Savoy Ventures Limited. They are an independent medical transport provider based in Stone, Kent. The service provides patient transport, and high dependency transfers.
We inspected this service using our comprehensive inspection methodology. We carried out an announced inspection on 31 October 2017.
To get to the heart of patients’ experiences of care and treatment, we ask the same five questions of all services: are they safe, effective, caring, responsive to people's needs, and well-led?
Throughout the inspection, we took account of what people told us and how the provider understood and complied with the Mental Capacity Act 2005.
Services we do not rate
We regulate independent ambulance services but we do not currently have a legal duty to rate them. We highlight good practice and issues that service providers need to improve and take regulatory action as necessary.
We found the following areas of good practice:
However, we also found the following issues that the service provider needs to improve:
Professor Ted Baker
Chief Inspector of Hospitals
17th July 2013 - During a routine inspection
![]() People were protected from unsafe or unsuitable equipment because the provider had taken appropriate action to maintain or replace faulty equipment. Staff on transport services told us that the ambulances were well equipped; one said that “Equipment is kept in good condition” We spoke to five staff members of different grades and they all told us they had always been deployed within their skills and experience levels. One said “I’m good at my job, I have had all the proper training and I have never seen any problems with patient care” another said “I’ve never had to work outside my skills level “. We spoke with staff who had experienced working with other ambulance services and they told us that people they had worked with at Savoy Ventures were competent and ‘Knew their stuff’. The staff we spoke with told us they received training and performance appraisals. One member of staff said, “I had a two week induction and was out on the road with qualified crew” other staff told us they had been on “blue light” driver training and that they had worked with paramedics as part of their training. (“Blue light” driver training enables ambulance drivers to safely exceed speed limits in emergency situations.) We saw that the provider was training staff for specialist BTEC blue light driving. (BTEC is a qualification awarded by the British Business and Technology Education Council) We found that three members of staff had been certificated for this qualification so far. The provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people who used the service and others. We saw records of recorded incidents and found that they were appropriately recorded and monitored. Records were kept securely and could be located promptly when needed. We saw that all information that related to the running of the service was readily available for relevant staff to access.
1st January 1970 - During a routine inspection
![]() We visited a number of different locations over two days. We met with the management team at the head quarters, as well as visiting sites who used the patient transport service on a regular basis such as hospital wards, intensive care units and discharge lounges. We spoke to people who used the patient transport service on a frequent basis. They told us that staff were "always professional" and vehicles were "always spotless". The provider ensured that appropriate steps were taken to ensure that only appropriate people were recruited and we saw evidence of this. The provider had not always taken steps to ensure that vehicles and equipment were safe and suitable to provide transport to people. Staff were not always given the training they needed to provide care safely and to an appropriate standard and staff did not receive any form of clinical supervision or appraisals and staff felt that they could not always discuss their concerns with peers or members of the management team. Savoy Ventures currently provide patient transport services to three different NHS services. The fleet of vehicles managed by Savoy Ventures are used across all three services so it was not always possible for the provider to advertise their complaints procedure. However, in conjunction with the local NHS services, the provider had taken appropriate steps to ensure that people were aware of how to make a compliant and systems were in place to follow-up on any complaints received.
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