Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Saville Medical Group on 13 October 2015. Overall, we rated the practice as good. However, the practice was rated as requires improvement for providing safe services. In particular, we found that the systems for monitoring the temperature of the fridges, infection control and the arrangements for training of staff that carried out chaperone duties, should be reviewed.

We carried out a desk based focused inspection on 11 November 2016 to check whether the provider had taken to address the areas of improvement identified. This report only covers our findings in relation to those requirements. You can read the report from our last comprehensive inspection by selecting the ‘all reports’ link for Saville Medical Group on our website at www.cqc.org.uk.

Our key findings across all the areas we inspected were as follows:

• The practice now had an effective system in place to monitor the temperature of all of the refrigerators where vaccines were stored and staff were aware of the actions to take when the temperature fell outside the acceptable range.
• The practice had reviewed and improved their infection control processes to ensure that infection control audits identified all risks.
• The practice had provided training for the staff who carried out chaperone duties, this ensured they understood the full remit of the role. They had taken steps to raise patients’ awareness of chaperones.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Saville Medical Group on 13 October 2015. Overall, we rated the practice as good. However, the practice was rated as requires improvement for providing safe services. In particular, we found that the systems for monitoring the temperature of the fridges, infection control and the arrangements for training of staff that carried out chaperone duties, should be reviewed.

We carried out a desk based focused inspection on 11 November 2016 to check whether the provider had taken to address the areas of improvement identified. This report only covers our findings in relation to those requirements. You can read the report from our last comprehensive inspection by selecting the ‘all reports’ link for Saville Medical Group on our website at www.cqc.org.uk.

Our key findings across all the areas we inspected were as follows:

• The practice now had an effective system in place to monitor the temperature of all of the refrigerators where vaccines were stored and staff were aware of the actions to take when the temperature fell outside the acceptable range.
• The practice had reviewed and improved their infection control processes to ensure that infection control audits identified all risks.
• The practice had provided training for the staff who carried out chaperone duties, this ensured they understood the full remit of the role. They had taken steps to raise patients’ awareness of chaperones.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice

People were positive about the care they received at the practice. Comments included, “It is easy to get an appointment. I feel the clinicians give me time and listen during consultations” and “The doctor I normally see is very good and speaks in a language I can understand”.

We found people were given the information they needed to make an informed decision about their care.

We saw people were cared for effectively and care was planned for the individual.

People were protected from the risk of infection as the provider had a system in place to ensure their safety.

We saw there was an effective recruitment system in place and the correct checks were made before staff started work at the practice.

The provider had a system in place to record and monitor complaints. Complaints were taken seriously and responded to appropriately.