We found there were effective recruitment and selection policies and processes in place. We looked at three staff files in detail. We saw evidence that staff employed had been through recruitment checks prior to commencing employment.

We spoke with three patients. They all told us the dentist explained treatment options to them, gave them an estimate of the cost and asked if they were happy to go ahead with the treatment. One person said “Yes they ask first.” The patient then signed the plan to show their consent to treatment.

We spoke with three patients on the day of our inspection. Comments included “It’s brilliant, they always explain everything to me” and “It’s been good so far.” We found the practice had arrangements in place to deal with any emergencies.

We found machinery, including x-ray and sterilising equipment was well maintained and regularly serviced. Staff had sufficient medical and protective equipment to carry out their role effectively.

We looked at the recruitment records of four members of staff in detail. We found that some of the necessary information was not available, including proof of identification and evidence of conduct in previous employment before staff began to work at the practice.

All of the patients we spoke with said that they knew they could speak to a member of staff if they had a complaint. One patient said "I haven’t had to complain but I would tell them if I wasn’t happy.”

Surveys completed by people who received treatment at the surgery showed they were happy with the service provided. They felt they were given enough information about their treatment options and the relevant fees and were able to ask all the questions they wanted to.

They found the staff friendly and said they were treated with respect and their privacy was maintained.