About the service:

Saroia Staffing Services Ltd provides personal care to people living in their own homes. At the time of the inspection, there were 12 people receiving care from the service.

People’s experience of using this service:

There were systems in place to monitor the quality of the service, but these had not always ensured that records were completed accurately. People spoke positively about the leadership at the service and were given opportunity to provide feedback on the care they received.

People were supported by a consistent team of care staff who ensured people received their care at the correct times. People were kept safe as staff knew how to manage risks and report any concerns they had. Medicines were managed safely.

People were supported by staff who had been trained to meet individual needs. People’s dietary needs were met and staff would access healthcare services for people where required. People’s rights were upheld in line with the Mental Capacity Act.

Staff were kind and caring to people and respected their diverse needs. People’s privacy and dignity was promoted and people were encouraged to maintain their independence where able.

People’s needs were met by staff who knew them well. Complaints made had been investigated and resolved.

Rating at last inspection: Requires Improvement (Last report published 07 December 2016)

Why we inspected: This was a planned inspection based on previous rating

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

The inspection took place on 31 September and 6 October 2016 and was announced. We gave the provider short notice before our visit that we would be visiting to ensure the registered manager was available. This is the first inspection of this service.

Saroia Staffing services is a domiciliary care service that provides care and support to people living in their own homes. The inspection was completed by one inspector. At the time of our inspection the service provided support to seven people with either personal care needs or nursing needs. The agency is also registered as a nursing agency.

There was a manager who was registered with us. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe with the staff that supported them because staff knew how to protect people from harm. Procedures were in place that ensured the service was safe and that people’s rights were protected.

There were sufficient numbers of suitably recruited staff available to support people and keep them safe. Staff had received training that ensured they had the skills and knowledge to care for people.

People were protected because management plans were in place to manage risks based on people’s individual assessed care needs.

People were consulted about their care so their wishes, choices and preferences were known so they could receive care that met their individual needs.

Complaints were not always recorded and fully investigated to ensure people’s concerns were listened to and addressed satisfactory.

The provider had management systems in place to assess and monitor the quality of the service provided to people; however the providers own procedures had not been followed in all instances.