During our inspection we spoke with three radiographers, five people waiting for a scan and observed two people during their treatment. Following our visit we spoke with the manager.

All the people spoken with told us and we saw that staff respected people’s privacy and dignity and that they were given choices about their care. One person told us, “I was in and out staff were so good, very friendly, I felt comfortable’’. Another person told us, “I don’t know what I was worried about they explained everything’’.

People’s health care needs were planned and met in a personalised way. All staff spoken with told us they had the information they needed to care for people safely. Records showed that people medical details were obtained before their scans. This meant staff had the information they needed to care for people safely.

The provider had effective infection control procedures. This meant the risk of infection for people using the service was minimised.

All staff spoken with told us they felt supported by the manager, and had regular training opportunities.This meant staff had the skills to care for people safely.

There were systems in place to monitor how the service was run, and action taken where feedback from the people using the service would improve the service provided to them.

During our visit, we spoke with the manager, radiographer and two staff. We spoke with four people who had a scan during our visit. Three people using the service consented to us following them through their treatment. All four people spoken with spoke positively of their experience and the care provided to them by the staff. We saw staff explaining the process to people throughout their treatment. One person told us, “I was worried but the staff explained every thing to me’’. This meant people were fully aware of what was going to happen during their treatment.

People were provided with full information about the procedures they were having before they attended the clinic. One person told us, “I had the information before I came, the leaflet that came with my letter told me what would happen’’. Staff ensured that consent to treatment was obtained.

The provider had clear procedures in place to identify and respond to suspicions of abuse to ensure people were protected against abuse.

Staff received a range of training so that they had up to date knowledge and skills in order to support people receiving a service.

The provider took steps to assess and monitor the quality of the service provided and the information was used to improve the service if required.

We spoke with a number of patients throughout our visit and observed the care and support they received whilst at the centre.

All of the people we spoke with felt that the service they had received was very good. They told us that they had not waited long for an appointment and that the staff were friendly and pleasant. They told us that they felt their privacy and dignity was maintained during their time in the Centre.

They told us that the staff were friendly and polite and put them at ease. They also said that the staff explained the procedure and what would happen throughout the scan.