Sandford House - Chesterfield Road is registered to provide accommodation and personal care for up to 32 adults with a diagnosis of mental health related issues. The home is located in a residential area of Sheffield with access to public services and amenities.

There was a manager at the service who was registered with CQC. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

The service was newly registered with CQC on 1 April 2016. Some people using the service, staff and the registered manager moved together to this new location from an additional smaller location the provider operates.

This is the services first inspection and was unannounced. This meant the people who lived at Sandford House - Chesterfield Road and the staff who worked there did not know we were coming. On the day of our inspection there were 32 people living at Sandford House - Chesterfield Road.

People spoken with were positive about their experience of living at Sandford House - Chesterfield Road. They told us they felt safe and they liked the staff.

We found systems were in place to make sure people received their medicines safely so that their health was looked after.

Staff recruitment procedures ensured people’s safety was promoted.

Staff were provided with relevant induction and training to make sure they had the right skills and knowledge for their role. Staff were provided with supervision and appraisal at appropriate frequencies for their development and support.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the registered provider’s policies and systems supported this practice.

People had access to a range of health care professionals to help maintain their health. A varied diet was provided, which took into account dietary needs and preferences so people’s health was promoted and choices could be respected.

Staff knew people well and positive, caring relationships had been developed. People were encouraged to express their views and they were involved in decisions about their care. People’s privacy and dignity were respected and promoted. Staff understood how to support people in a sensitive way.

People were supported to access a range of leisure opportunities so that their choices were respected and their independence was promoted.

People said they could speak with staff if they had any worries or concerns and they would be listened to.

There were effective systems in place to monitor and improve the quality of the service provided. Regular checks and audits were undertaken to make sure full and safe procedures were adhered to.