People said that the ward was clean and tidy. They said that they felt safe on the ward. One person described their bedroom as “fine but basic.” A number of people said that the beds were uncomfortable. People said that they had plenty to eat and drink and there was always a choice of food. Some people described the meals as “bland” or “uninteresting”. Staff were described as “approachable” and “helpful” and people felt that they were treated with dignity and respect. One person said that she appreciated that her key worker “always has time to talk”.

People said they enjoyed participating in activities on the ward such as art, relaxation and music. Several people said they enjoyed going to the gym. Other people told us that they played pool, watched television and played board games. Women enjoyed pampering sessions with a nurse therapist.

People said they felt able to tell staff if they were unhappy about any aspect of their care and they felt that they were listened to. They appreciated the opportunity to influence things at the ward meetings.