We spoke with two people who used the service. They spoke positively about the care and treatment they had received. They told us they were provided with sufficient information for them to make a decision about their treatment. One person told us: "Staff are very good at explaining things. I get good information about my treatment, fees and alternative options." Another person told us: "I have been coming here for years, I have no complaints. It's an excellent service."

Evidence showed people were protected from the risk of infection because appropriate guidance had been followed. People we spoke with told us the practice was very clean and staff always wore protective clothing when treating them.

Staff received appropriate professional development. A training programme was in place to provide staff with the training and support they needed to maintain their qualifications. People we spoke with told us staff were always polite and respectful and provided a good standard of care.

The practice had an effective system to regularly assess and monitor the quality of service that people received. There was evidence learning from incidents and investigations took place and appropriate changes were implemented. The practice had a complaints policy and took account of complaints and comments to improve the service.