The provider had a website which featured details about how to contact the practice, the treatments available and how much they cost. In a recent patient feedback survey, conducted in May 2013, all 28 respondents said that the dentists explained treatments to them and listened to them. All respondents agreed that staff were "friendly", "caring" and that they listened to patients.

Before people received treatment they were asked to complete a medical history questionnaire which asked relevant questions about any medications people were taken, medical conditions and any allergies people may have. All respondents in the patient feedback survey said they were confident about the quality of treatment they were provided with. In the comments section they praised the standard of care and the quality of the service. A person using the service we spoke with described it as "very good".

On the day of the inspection the practice was clean and tidy. In the recent patient feedback all respondents described the cleanliness of the practice as "very good" or "good".

Staff undertook the relevant continuing professional development in order to maintain their professional registrations. They undertook appropriate refresher training in topics such as Basic Life Support and infection control.

The provider had an effective system to regularly assess and monitor the quality of service that people receive.