We did not speak with people using the practice on this occasion. People’s views were sought at the previous inspection and were included within the inspection report of January 2013.

The provider had made improvements with regards to the storage of the emergency medical equipment and medication which was easily accessible in the event of an emergency. There was designated storage in place for cleaning equipment, materials and products that could be hazardous to health. This demonstrated people’s health, safety and welfare was protected.

We spoke with six people and asked them for their views about the care and treatment. People were complimentary about their dental care and treatment received. They said they were well informed about the treatment options and received information about after care and how to maintain good oral health care. One person said: “It’s quite a nice place to come. You don’t have to wait too long to get seen to when you have a problem” and “I’d say it’s a good practice in my experience otherwise I wouldn’t keep coming back.”

People told us they were happy with the hygiene and cleanliness of the waiting area and the treatment rooms. One person said: “From what I’ve seen it’s a very clean place.” Discussion and observation of staff showed there were effective systems in place to reduce the risk and spread of infection. Review of the infection prevention and decontamination policies were up to date and comprehensive with responsibilities clearly defined.

Treatment rooms were fully equipped for delivery of care and treatment. Improvements were needed for the safe and suitable storage of cleaning equipment and materials.

There were effective recruitment processes in place, which ensured suitably qualified staff were employed. Discussion with staff and review of records showed staff accessed training to maintain their continuous professional development.

The provider had an effective quality assurance system in place to monitor and manage the quality of service provided.