About the service:

Adjuvo (Midlands) Support for Living Ltd., Saffron Court is a domiciliary care agency. The service provides care and support to people living in ‘extra care’ housing. Extra care housing is purpose built or adapted single household accommodation in a shared site or building. The accommodation is bought or rented and is the occupants’ own home. The extra care housing complex was known as Saffron Court and was made up of individual flats. Not everyone living at Saffron Court receives a service from the domiciliary care service. People receiving care and housing are provided under separate contractual agreements. The Care Quality Commission (CQC) does not regulate the premises. This inspection looked at people’s personal care and support. At the time of the inspection 16 people were receiving a service.

People’s experience of using this service:

A registered manager was not in post. The service had been without a registered manager for 27 days at the time of the inspection. We were informed that an application to register as a manager would be submitted to the Care Quality Commission, to register as the manager.

People told us they felt safe. People were kept safe by staff who understood how to safeguard people from abuse and the actions they needed to take to protect people from the risk of harm. There were sufficient numbers of staff to support people and staff were recruited safely. There were appropriate infection control practices in place. Where required staff supported people to clean their home do their laundry. People were supported to take their medicines safely.

People were supported by staff who had completed the relevant training to give them the skills and knowledge they needed to meet people needs. People were supported to have sufficient amounts to eat and drink, which included support with grocery shopping and cooking. Staff supported people to maintain their health and well-being, which included liaising with health care professionals on their behalf. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were consistent in their praise of staff for the support they provided. People spoke of the kind and caring approach of staff and their willingness to listen to them. People were involved in decisions about their care and support, and very much viewed themselves as part of a family. People’s privacy and dignity was both promoted and respected.

People were involved in the assessment and care planning process to ensure the services offered were appropriate for them. People were supported to express their wishes and preferences regarding their care and staff were provided with information, within people’s care plans, which enabled them to provide personalised care. People were confident to speak with staff about any issues of concern to them.

The provider had systems in place to monitor the quality of the service to ensure people received good care. People and staff were given the opportunity to comment upon the service. The manager and staff liaised and worked with partner agencies to support people in the best way possible.

Rating at last inspection:

This is the first inspection of this service since its registration with CQC on 30 April 2018.

Why we inspected:

This was a planned comprehensive inspection.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk