Sackville Road Orthodontic Clinic, 70 Sackville Road, Hove.Sackville Road Orthodontic Clinic in 70 Sackville Road, Hove is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone and treatment of disease, disorder or injury. The last inspection date here was 7th January 2014 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
5th December 2013 - During an inspection to make sure that the improvements required had been made
During our inspection we spoke with the business manager, hygienist, a dental nurse and the receptionist. We took information from other sources to help us understand the views of patients who used the service, which included a patient satisfaction survey. The practice had systems in place to assess, monitor and improve the quality of the service by obtaining feedback from people who used the service. The people we spoke with told us that they felt listened to by members of the team. One person told us about team meetings that were held, “One of us picks a subject and then we talk about it, the last one dealt with new clinical guidelines that have been introduced. We also had a whole day out talking about everything. We all got our say. It was all very open and honest.”
11th July 2013 - During a routine inspection
During our inspection we spoke with five patients and their family members. We spoke with the orthodontist, an orthodontic therapist, two dental nurses, the business support manager and the receptionist. We also took information from other sources to help us understand the views of patients who used the service, which included a patient satisfaction survey. The patients we spoke with told us they thought they received good dental treatment from the orthodontist. One patient told us, “The practice was recommended by my dentist and they’ve done well. I’m really happy with my teeth now.” The practice was following appropriate guidance in relation to infection control and the staff were trained and supported. A member of staff we spoke with told us, “The changes that have been made, for example the installation of a separate decontamination room, have improved the service we can give to our patients.” Staff knew about their role regarding safeguarding vulnerable adults and children from abuse. A member of staff that we spoke with told us, “We’ve never had a safeguarding issue come up but there is information available to look at. At the end of the day we are only a small team and I can always ask my colleagues for advice.” The practice did not have systems in place to assess, monitor and improve the quality of the service by obtaining feedback from people who used the service.
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