We spoke with five patients, two dentists, two dental nurses and the partner of the practice. Patients spoke positively about their experiences at the service and told us they were involved in decisions about their dental care and were consulted about their treatment plans. One patient told us “they always explain the treatment and let me know what’s needed”.

The practice had policies and procedures in place for safeguarding vulnerable adults and children. The patients we spoke with told us they were very happy with the service and would have no hesitation in recommending it to others.

All staff had received training on safeguarding and understood their roles and responsibilities in relation to this which meant that patients who used the service were protected from the risk of abuse.

We observed that the treatment rooms in the practice were clean and hygienic. Although the fabric of the building was in need of refurbishment there were effective policies and procedures in place to control the risk of infection. Patients confirmed the practice was always kept “clean and tidy”.