S H Vaghela & Dr V N Patel in Haringey, London is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone and treatment of disease, disorder or injury. The last inspection date here was 26th April 2017
S H Vaghela & Dr V N Patel is managed by S H Vaghela & Dr V N Patel.
Contact Details:
Address:
S H Vaghela & Dr V N Patel 572 Green Lanes Haringey London N8 0RP United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at The Old Surgery on 17 January 2017. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
Staff used an effective system report and investigate significant events and the working culture encouraged openness and honesty to highlight areas for improvement.
Risks to patients were assessed and well managed, including through medicines management and safeguarding processes.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
There was evidence of multidisciplinary working to meet the complex needs of patients, including vulnerable young people and those who received palliative care.
Patients provided positive feedback about the caring nature of staff and said they took the time to listen to their concerns. We saw staff treated people with compassion, dignity and respect and involved them in care planning and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
The practice had adapted access to patient needs and demand such as by providing daily walk-in appointments.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvements are:
Ensure locum staff maintain knowledge of the location of emergency equipment.
Ensure locum staff have access to clinical governance processes, including meetings and learning from significant events.
Ensure language translation services are provided that do not compromise the quality of clinical information.
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