Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Rydings Hall Surgery on 8 March 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
• Risks to patients were assessed and well managed.
• Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available and easy to understand.
• Patients said they usually found it easy to make an appointment with a GP and that there was continuity of care, with urgent appointments available the same day.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
• The provider was aware of and complied with the requirements of the Duty of Candour.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

This practice is rated as good overall. The previous inspection, carried out on 8 March 2016 rated the practice as good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Rydings Hall Surgery on 23 May 2018. We carried out this inspection as part of our inspection programme.

At this inspection we found:

• The practice had clear governance policies and protocols which were accessible to all staff
• There were well developed systems to identify and manage risks within the practice.
• Processes for recognising, reporting and learning from incidents were embedded
• Care and treatment was delivered in line with up to date evidence based guidance.
• There was evidence of quality improvement activity within the practice
• The appointment system provided a number of options for booking urgent and non-urgent appointments. In addition the improved access scheme, as part of a local hub, provided options for appointments outside normal GP hours
• Staff described feeling supported and involved in the delivery of care to patients
• There was a strong focus on learning and development for staff at all levels
• There had been a number of changes to the staffing team within the last two years. The practice had taken the opportunity to adjust management structures and review role allocations
• Patient feedback in the main described a positive and caring service from the practice

The areas where the provider should make improvements are:

• Review and improve the range of vaccinations and immunisations offered to staff in line with Department of Health Guidelines.
• Continue to monitor disease prevalence registers to ensure they are up to date and accurate in order to optimise patient outcomes.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice