Rushbottom Lane Surgery in Benfleet is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 16th October 2017
Rushbottom Lane Surgery is managed by Dr Khan & Partners.
Contact Details:
Address:
Rushbottom Lane Surgery 91 Rushbottom Lane Benfleet SS7 4EA United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Rushbottom Lane Surgery also known as Dr Khan & Partners on 30 August 2017. Overall the practice is rated as good. Previously during a comprehensive inspection on 23 February 2016 this practice was rated as requires improvement for providing safe services.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
All staff had received an appraisal within the last 12 months.
Results from the national GP patient survey showed patients were treated with compassion, dignity and respect.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make an appointment with a GP and there was continuity of care, with urgent appointments available the same day.
The practice had systems to support carers.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a leadership structure and staff felt supported by management.
The practice proactively sought feedback from staff and patients, which it acted on.
The practice was aware of and complied with the requirements of the duty of candour.
The practice had collaborated with the Castle Point and Rochford Clinical Commissioning Group (CCG) and as part of the Benfleet Consortium of five local GP practices had developed a new approach to managing patients with a long term condition. A team consisting of a pharmacist, emergency care practitioner and an advanced nurse practitioner aimed to proactively manage patients at their preferred place of residence, this consisted of managing their ongoing care when needed, both long term and emergency with access to a GP if needed. This project which commenced a few months ago will be evaluated with a view to wider implementation across Castle Point and Rochford CCG.
The areas where the provider should make improvement are:
Complete the review of the immunisation status of clinical and non clinical staff and ensure a documented process to evidence compliance.
Undertake a review of practice policies and procedures so they are personalised reflecting local arrangements.
Continue to monitor the recently introduced systems to monitor the use of blank prescription forms and pads.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Rushbottom Lane Surgery also known as Dr Khan & Partners on 30 August 2017. Overall the practice is rated as good. Previously during a comprehensive inspection on 23 February 2016 this practice was rated as requires improvement for providing safe services.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
All staff had received an appraisal within the last 12 months.
Results from the national GP patient survey showed patients were treated with compassion, dignity and respect.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make an appointment with a GP and there was continuity of care, with urgent appointments available the same day.
The practice had systems to support carers.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a leadership structure and staff felt supported by management.
The practice proactively sought feedback from staff and patients, which it acted on.
The practice was aware of and complied with the requirements of the duty of candour.
The practice had collaborated with the Castle Point and Rochford Clinical Commissioning Group (CCG) and as part of the Benfleet Consortium of five local GP practices had developed a new approach to managing patients with a long term condition. A team consisting of a pharmacist, emergency care practitioner and an advanced nurse practitioner aimed to proactively manage patients at their preferred place of residence, this consisted of managing their ongoing care when needed, both long term and emergency with access to a GP if needed. This project which commenced a few months ago will be evaluated with a view to wider implementation across Castle Point and Rochford CCG.
The areas where the provider should make improvement are:
Complete the review of the immunisation status of clinical and non clinical staff and ensure a documented process to evidence compliance.
Undertake a review of practice policies and procedures so they are personalised reflecting local arrangements.
Continue to monitor the recently introduced systems to monitor the use of blank prescription forms and pads.
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