Roydon Road is registered to provide accommodation and personal care for up to three people. The service provides care and support for people with a learning disability.

We inspected this service on 15 December 2016. The inspection was unannounced. Three people were living at the service on the day of our inspection.

The manager had applied to register with the Care Quality Commission (CQC). A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff were only employed after the provider had carried out comprehensive and satisfactory pre-employment checks. There were sufficient staff to meet people’s needs and to keep them safe.

Systems were in place to ensure people’s safety was effectively managed. Staff were aware of the procedures for reporting concerns and of how to protect people from harm. People were supported to receive their prescribed medicines appropriately and medicines were stored safely.

People experienced a good quality of life because staff received training that gave them the skills and knowledge to meet people’s needs. Staff were well supported by the manager and provider.

Staff understood the needs of the people they supported. People were involved in determining the level of support they needed and their independence was promoted. People were supported to maintain and improve their health. Staff supported and encouraged people to maintain a healthy diet. Staff respected people choices and staff were aware of the key legal requirements of the Mental Capacity Act and gained consent before providing support.

People received care and support from staff who were kind, caring and respectful to the people they were supporting. People and their relatives had opportunities to comment on the service provided and people were involved in every day decisions about their care.

Care records were detailed and provided staff with sufficient guidance to provide consistent and effective care to each person. Changes to people’s care was kept under review to ensure the change was effective. People were supported to develop and maintain hobbies and interests and were active members of the local community.

There was a strong emphasis on promoting good practice in the service. Staff were clear about the vision and values of the service in relation to valuing people, caring, working together and treating people with respect. We observed staff putting these values into practice during our inspection.

The provider had a range of systems in place to assess, monitor and further develop the quality of the service. This included quality monitoring visits of the service and monitoring of incidents, accidents, safeguarding concerns and complaints.

During the inspection we spoke with the three people who used the service. They told us that they liked living at Roydon Road. They told us that the care and support they received was good. One person who used the service told us "It's lovely here." They told us that they enjoyed cooking, particularly pasta, and that the three of them, "Sit down every week to decide what we want to eat."

One of the people who used the service told us that they liked music and football. They told us that the staff team, "Are taking me to the X Factor tour after Christmas." Another person who used the service told us that they liked anything to do with aircraft. They had been to a local aircraft museum on the day of the inspection and were being helped make a model aeroplane that they had bought.

We looked at care records and found them to be comprehensive with a lot of detail about the individual. The care records also contained detailed risk assessments. One person we spoke with told us that staff went through their care plan with them.

We found that procedures were in place to protect people from the risk of abuse or to ensure that any allegations of abuse were properly investigated.

People told us that they felt well cared for at Roydon Road. They made comments such as "I have lived here for a long time and I like it" Another person told us that "They found the staff kind and caring."

One person we spoke to told us that they are supported to be more independent. They told us that they are helped to plan trips on holiday and to visit their relatives. They also told us that they were able to follow their own routines such as attending social clubs and to go out on shopping trips with staff.

The people living within Roydon Road stated that if they had a problem that the staff were "Staff are there to help them."

We spoke to two people about their care plans and they both knew what a care plan was.They also confirmed that they had been involved with the planning of their care.

People told us that they have house meetings to "Talk about any problems they may have." One person told us that "We like to talk to the staff about our home."

People we spoke to confirmed that they found the staff to be "Kind and caring." One person told us that "Staff take me out to things that I enjoy." Sometimes we all go out together."

During our inspection we spoke with two people who used the service. They told us that they were happy with the care and support they received and were able to make choices about their day to day lives. One person told us that, "They (the staff) are always asking if I need anything." They told us about some of the activities they enjoyed which included shopping trips, visits to local restaurants and theatres, music, bowling, football and crafts. They also told us that they helped with the cooking and cleaning around their home. One person said, "I am never bored."

We looked at a range of records in the service which were all readily available, comprehensive and up to date. This showed that the service was well led.

People told us that they felt safe and procedures were in place to ensure that any potential abuse that was reported was immediately dealt with.