What life is like for people using this service

This was the first inspection for Royal Mencap Society - Teversall Bungalow. The four different sites at this location had previously been part of the same service and registered as one home. This had been changed to each individual bungalow being a different registered care location with each having its own registered manager.

The staffing levels were not always adequate for the needs of the people who lived at the service. Records showed that some people could need attention during the night and there was only one waking night staff available to support them.

People were not always kept safe from infection as we found bins overflowing which included general waste and clinical waste. Recommendations on fire safety had not been actioned in relation to replacing fire equipment on the premises.

Staff were well trained and training was kept up to date and monitored by the registered manager. Staff did not receive regular supervision to formally support them in their roles. Staff knew people that they cared for well and supported them well with social opportunities. People were encouraged to choose activities they liked to do and to try new things. They participated in a range of different activities to meet their choices and preferences. They also supported them with choosing and preparing food at mealtimes which was nutritious, healthy and supported their needs.

Support planning was comprehensive and involved the person and any professionals involved. However, some of the information had not been reviewed and updated. There was also health plans and information regarding new activities and how people were enjoying them. This also included aspirations for the future and what they wanted to achieve.

Staff understood the importance of this for people and provided structured support which best suited individuals. Staff had developed an ‘outcomes’ file on each person using the service. This showed what people wanted to achieve and had pictures of what they had achieved to date.

More information is in the detailed findings below.

About the service

Royal Mencap Society - Teversall Bungalow is a residential care home for six individuals with a learning disability. At the time of our visit six people lived at the service.

Why we inspected

This was a first full comprehensive inspection for Teversall Bungalow since its registration in November 2017.