Royal Berkshire Hospital, Reading.Royal Berkshire Hospital in Reading is a Hospital specialising in the provision of services relating to assessment or medical treatment for persons detained under the 1983 act, diagnostic and screening procedures, family planning services, management of supply of blood and blood derived products, maternity and midwifery services, services for everyone, surgical procedures, termination of pregnancies, transport services, triage and medical advice provided remotely and treatment of disease, disorder or injury. The last inspection date here was 7th January 2020 Contact Details:
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Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
14th August 2012 - During a themed inspection looking at Dignity and Nutrition
![]() People told us what it was like to be a patient at the Royal Berkshire NHS Hospital and described how they were treated by staff and their involvement in making choices about their care and treatment. They also told us about the quality and choice of food and drink available. This was because this inspection was part of a themed inspection programme to assess whether older people in hospitals were treated with dignity and respect and whether their nutritional needs were met. The inspection team was led by a Care Quality Commission (CQC) inspector, with a supporting inspector, a practicing professional and an Expert by Experience (people who have experience of using services and who can provide that perspective). We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of patients who could not talk with us. This inspection focused on two wards providing care to elderly patients. On the day of our visit there were 28 patients on one of the wards, which provided care to female patients. The other ward was providing care to 22 male patients. We spoke with 16 patients and 11 relatives or other visitors during our visit. We also spoke with eight staff members and looked at six patients' records. All the patients we spoke with said they were treated kindly and with respect. Most said the doctors had discussed their treatment with them. A couple of patients said they would like to be addressed by their preferred name, not the name on their records. One visitor told us their relative came back from having tests done and was found in wet clothing. Staff had not informed them their relative's catheter was leaking. The visitor said sometimes when they arrived their relative needed to be washed. They said staff attended to the person immediately when requested. Another visitor said they thought the care was ''OK'' for their relative. A further visitor told us their relative ''was being looked after well.'' A patient told us the care she received was excellent. She said ''I couldn’t be treated any better if I was the Queen.'' Patients said the meals were ''good'' or ''very good.'' They said they had different options to choose from and were served their preferences. They said portion sizes were sufficient. All patients said there was a good variety of food and it was hot when delivered to them. One patient said only cold food options were offered if a meal was missed (staff told us meals could not be re-heated, for food safety reasons). Most patients thought there were enough staff but said they were always busy. One said there were not enough staff on duty later in the day and they had to wait for the call bells to be answered. Patients told us the weekends were much quieter, which gave staff more time to spend with them.
9th November 2011 - During an inspection in response to concerns
![]() Patients we spoke with were generally happy with the quality of care provided by the hospital. They told us that staff maintained their dignity and privacy at all times by ensuring that the screens were always pulled around the bed when care and treatment were provided. They told us that staff were patient, kind and helpful and were quick to respond to calls for assistance. They told us that staff provided them with sufficient information about their care and offered them appropriate choices in relation to their treatment. Patients and relatives that we spoke with on Burghfield Ward felt that staff were "doing their best" and that "the quality of care was good". Patients told us they were offered pain relief when they needed it and felt "well cared for". When asked if they were receiving the care that they needed one patient said " excellent, can't fault it". They said that the ward was always busy however; they were "able to get good nights sleep". The patients we spoke with on Castle Ward said that they had been well cared for. They said the ward was “lovely and quiet at night”. They were generally happy with the care they received and felt that staff responded to calls for assistance in a timely manner. Patients on the Clinical Decision Unit were in the main happy with their care. However, relatives of one patient felt that the start of treatment had been delayed due to waiting for a bed on the ward. As a result they felt that their relative had become "more poorly". Most patients felt that their care and treatment had been appropriate and timely. They told us that they had been referred to appropriate specialists and received the treatment they needed in timely way. One patient was waiting to be discharged. They told us that their experience on the unit had been "very good". Staff had been quick to diagnose their illness and provide treatment "so they could get back home".
1st January 1970 - During a routine inspection
![]() Our rating of services improved. We rated them as outstanding because:
Safe, effective, and well led domains were good, and caring and responsive domains were outstanding.
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