Rowan Care Limited, Power Road, Bromborough, Wirral.Rowan Care Limited in Power Road, Bromborough, Wirral is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, dementia, learning disabilities, mental health conditions, personal care, physical disabilities and sensory impairments. The last inspection date here was 8th February 2014 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
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Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
10th January 2014 - During a routine inspection
![]() People using the services were always involved in discussions related to their care and treatment. Sufficient details related to the proposed care and treatment was always provided which ensured the person could make an informed decision. Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. People using the services experienced safe care and treatment that met their needs and protected their rights. Before leaving a person`s home, staff members always ensured all doors and windows were locked which maintained the person`s safety and wellbeing. A staff member said new employees were well supported during the induction process which included a period of shadowing an experienced member of staff until such time as they felt confident enough to work independently. People who used the service, their families and staff were asked for their views about their care and treatment and the provider took account of any complaints or comments to help improve the service. The provider reviewed care plans regularly which allowed them to monitor the quality of care and support people received.
3rd January 2013 - During a routine inspection
![]() People told us they had received a visit from a representative from the agency before the service commenced. They told us their needs had been discussed and they had agreed to the support to be provided. They told us their carers provided sensitive and flexible personal care support and they felt well cared for. They said they had no concerns about the care being provided and they felt safe and protected from potential harm. "All the staff are very caring. No problems with the service whatsoever.” "Good company. Very happy with them.”
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