About the service:

Roughcote Hall Farm provides accommodation in a converted older property for people who require personal care with a learning disability. The service can accommodate up to eight people.

The care service had been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. The values of choice, promotion, independence and inclusion, which the guidance promotes were being provided for people who used the service at Roughcote Hall Farm. This meant the people they supported with learning disabilities and autism were able to live as ordinary a life as any citizen.

On the day of our inspection eight people were using the service.

People’s experience of using this service:

People were supported by enough staff to ensure their needs were met. Staff had time to interact with people in a positive way. People’s medicines were managed safely. Risks associated with people’s care had been identified and were managed in a way that did not restrict their freedom.

We carried out a tour of the home and found it was clean and predominantly well maintained. However, we identified some areas which required attention. The registered manager told us they had already made many improvements and had more planned to ensure the environment met the needs of the people they supported.

People were supported by staff to make their own decisions and choices. Staff were knowledgeable and understood the principles of The Mental Capacity Act. People received a nutritious and balanced diet and their dietary needs and choices were met.

Staff received effective training to fulfil their roles and responsibilities and there were sufficient staff to meet people’s needs.

People spoke positively about the relationships they had with the staff team. People told us staff were kind and caring, maintained their dignity and respected them.

Care plans were person-centred and people were involved in developing their plans.

There was a varied and appropriate activity programme and people had regular access to the community.

There was a complaints procedure available which enabled people to raise any concerns or complaints about the care or support they received.

People’s feedback was used to make changes to the service.

The home had a registered manager who conducted a range of audits in areas such as infection control, medicine management, health and safety and documentation. Actions raised as part of the audits were addressed.

More information in Detailed Findings below.

Rating at last inspection:

This was the first inspection since the new provider registered with CQC in September 2017.

Why we inspected:

This was a planned inspection based on the registration date. The service has met the characteristics of good in all key questions.