We spoke with four patients who used the service. They were all happy with the care and treatment they received and the way in which it was delivered. One patient told us, "It's a wonderful place to come. The care is first class".

We saw before patients received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. We noted patients' verbal and written consent was obtained before care and treatment was undertaken. Patients' views and experiences were taken into account in the way the service was provided and delivered in relation to their treatment. Patients were cared for, or supported by, suitably qualified, skilled and experienced staff.

The care and treatment we saw was safe and appropriate. Care and treatment was planned and delivered in a way that was intended to ensure patients' safety and welfare. There were arrangements and equipment in place to deal with medical emergencies. We saw there were effective systems in place to reduce the risk and spread of infection. We also found systems were in place for patients and relatives to make a complaint about the service if necessary.

People we spoke with who attended the practice told us that they were very satisfied with the service provided. They said that they found the dentists and staff to be friendly and helpful and they were treated with respect and their privacy was maintained.

This was also evident from direct observation of effective interaction and of individuals being supported in a professional, sensitive and respectful manner.

People told us that they were given sufficient information about their treatment options and the relevant fees and were able to ask any questions or raise any issues or concerns that they might have:

‘The dentist always explains everything about the treatment that I need and I have total confidence in him. Everyone there is so helpful, friendly and reassuring’.