Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Rothschild House Surgery on 11 January 2017. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• There were effective systems to monitor and maintain patient safety in the practice.
• Staff understood their responsibilities to raise concerns and to report incidents and near misses. Incidents were regarded as opportunities for learning across the practice team and for improving patient care.
• Staff had the skills, knowledge and experience to deliver effective care and treatment in line with current evidence based guidance.
• Patients said they were treated with kindness, dignity and courtesy and that they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
• All patients had a nominated GP, which provided continuity of care.
• Patients said that it was easy to make an appointment with a named GP and that they appreciated the continuity of care. Patients could get urgent appointments the same day.
• There was an active Patient Participation Group.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
• The provider was aware of and complied with the requirements of the duty of candour.

The area where the provider should make improvement is:

• Consider introducing a regular programme of dispensary audits as part of the quality improvement programme.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice