Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at the Rosewood Practice on 11 September 2017. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
• The practice had clearly defined and embedded systems to minimise risks to patient safety.
• Staff were aware of current evidence-based guidance. Staff had been trained to implement the guidance; they had the skills and knowledge to deliver effective care and treatment.
• Results from the national GP patient survey had improved year on year. The results showed patients were treated with compassion, dignity and respect; they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
• Patients we spoke with said they found it easy to make an appointment with a named GP and that there was continuity of care. They told us that urgent appointments were available on the same day.
• The practice had good facilities and was well equipped to treat and meet the needs of their patients.
• There was a clear leadership structure and staff felt supported by the management team. The practice proactively sought, and acted on, feedback from staff and patients.
• The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.

There was one area where the provider should make an improvement:

• Review arrangements for monitoring the timely collection of repeat prescriptions.

• Consider ways to increase the number of carers identified and supported by the practice.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice