People who were not detained under the Mental Health Act (1983) told us that they gave their consent to be treated at Rosedale Court. There were arrangements in place to obtain written consent from people using the service.

The provider carried out decision-specific Mental Capacity Assessments of people who it was felt lacked the capacity to make certain decisions. People who were detained under the Mental Health Act (1983) gave their consent to treatment and had their capacity assessed to make specific decisions.

Staff told us that each person had a risk assessment and an individual care plan. People told us that staff were "supportive" and they were "satisfied" with the quality of their care. One person described her care as "wonderful".

One person using the service told us that they felt safe at the home and if they had concerns they would report it to the nurse in charge. Staff we spoke with knew how to recognise the signs of abuse and how they should be reported internally.

There were enough staff to meet the needs of people using the service. There was evidence that staff attended mandatory training and were appraised on their performance on an annual basis.

Monthly catering surveys about the quality of meals provided were carried out with people using the service. Staff carried out weekly health and safety environmental checks and all staff had had fire safety training.