We spoke with seven people who had received treatment or were due to receive treatment on the day of our visit and they all told us they had been attending the practice for sometime. People said they had always been happy with their care and treatment at the practice. They told us they had been treated with respect. People said treatment options and costs had been explained and discussed with them before their treatment started. They said appointment times had been flexible and emergency appointments had been offered promptly. Staff were described as being polite, very friendly and helpful. Comments made by people who used the service included, ''I have been coming here for 30 years and wouldn’t go anywhere else". “My dentist is excellent and always talks me through the treatment and costs”. “My children attend here too and they have never been scared about coming here”. “They check my medical history at each appointment”.

People told us they had always felt safe at the practice and that they had no concerns. Everyone we spoke with said there had always been good standards of hygiene. One person said ''It’s always clean and hygienic”.