During our inspection we spoke with three people who use the service. One told us the service is "really, really good. The only dentist I’ve come back to as I’m scared" and the dentist is "very understanding and sensitive to concerns”. One person told us they chose the service as it had been recommended by friends.

People felt involved in the decisions about their treatment, and told us they were given all the necessary information to make informed choices including costs and potential problems. One person said the dentist is "very gentle, and always tells me what's going on".

The practice manager told us they had a system for emergency appointments, with appointment slots left vacant each day and patients allocated based on the level of their emergency. One person told us, however, that they were unable to get an emergency appointment quickly.

The service had appropriate systems in place to assess and monitor the quality of the service provided.