Rose Care provides personal care and support to people living in their own homes in Burton upon Trent and the surrounding areas. . At the time of our inspection a total of 11 people were using the service, of these nine people were in receipt of personal care support.

At the last inspection, the service was rated as good. At this inspection the service remained good.

People’s care was planned to meet their needs and minimise risks to their safety.

People received their calls as agreed and from a consistent staff team. Recruitment practices ensured staff were suitable to work within people. Staff understood their role in protecting people from harm and people received their medicine as required.

Staff had access to training and support to improve their knowledge of care and enhance their skills. When needed, people were supported to maintain their dietary requirements and preferences and to access healthcare services. Staff supported people to retain their independence and when support was required it was provided in a kind and reassuring manner which protected people’s dignity.

Staff understood the importance of gaining consent from people. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice. People received the care they preferred because staff asked them and their relatives about their likes and dislikes.

People and their relatives were able to regularly review their care to ensure it was still appropriate for them. People and relatives felt empowered to discuss any concerns or complaints with staff and the provider. People and their relatives found the provider approachable and were given opportunities to comment on the care they received and be involved with plans for the future. There were audits in place to monitor the quality of the service to drive improvements in care.

Further information is in the detailed findings below.

We inspected this service on 1 April 2015 and the inspection was announced. This meant the provider and staff knew we would be visiting the service’s office before we arrived. This was the first inspection undertaken at this service since its registration on 4 October 2013.

Rose Care provides personal care and support to people living in their own homes in Burton upon Trent and the surrounding areas. At the time of our visit 14 people were receiving a service.

There is no registered manager condition at this service as the registered provider managed the service on a day to day basis.

Staff understood how to protect people from abuse and were responsive to their needs.

People were protected against the risk of abuse, as checks were made to confirm staff were of good character to work with people in their own homes. Sufficient staff were available to meet people's needs and they received their calls as agreed.

People were supported in a safe way because the manager had undertaken risk assessments and developed care plans with the involvement of people, which provided staff with information on how to minimise these identified risks. People had equipment in place when needed, to enable staff to assist them safely. Staff had a good understanding of people’s needs and abilities and the training they received supported them to meet the needs of people they cared for.

People that were supported with their meals were provided with well-presented meals that met their preferences and needs.

People knew how to make a complaint if they needed to. They were confident that the manager would listen to them and they were sure their complaint would be fully investigated and action taken if necessary.

The manager carried out regular checks on staff to observe their working practices and to ensure records were completed accurately. The out of hours on-call system ensured management support and advice was always available for staff.

The management of the service was open and transparent. Positive communication was encouraged and people’s feedback about the support provided was sought by the manager to further develop the service and drive improvement.