Our visit was discussed and arranged with the practice a couple of days in advance. This was to ensure that we had time to see and speak to staff working at the practice, as well as people registered with the practice. We asked the staff at the practice to issue a questionnaire to some of the people who received a service. We received seven completed questionnaires.

As part of our visit, we spoke with six people who were registered with the practice. We also spoke with the dentist and their staff about working at the practice.

People that used the practice told us that they were happy with the quality of treatment received. They felt they were given enough information about their treatment options and were able to ask all the questions they wanted to. Their comments included:

‘Easy access, clean attractive waiting area and well equipped surgeries with staff who offer professional expertise.’

‘Explain treatment very well.’

‘Most satisfied.’

‘Friendly and approachable. They have made changes to accommodate disabled access which is helpful.’

People who were very nervous about going to the dentist told us that the staff were very patient with them. Staff reassured them throughout their treatment, putting them at ease.

People told us that the practice was clean and tidy and that they had no concerns about hygiene.