Roclyns Rest Home provides assistance with support and accommodation for up to 19 people who require assistance due to frailty of old age and health care needs, such as diabetes. There were 18 people living at the home at the time of the inspection; some were living with dementia and others needed support with daily living including walking around the home safely. The home has two communal lounges and a dining area, the bedrooms are on the ground and first floor and a passenger lift enables people to access all parts of the home. There is a large garden to the rear that is accessible to people using walking aids and wheelchairs.

This inspection took place on the 16 May 2017 and was unannounced.

The registered manager was present during the inspection. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The registered manager used an effective quality assurance system that had reviewed all aspects of the services provided, including care plans and health and safety. They said this had enabled them to identify areas where improvements were needed. Staff told us a number of changes had been made since April 2016 when the provider had registered with CQC and they said the management encouraged people, relatives and staff to be involved in decisions about developing the services provided.

The CQC is required by law to monitor the operation of the Deprivation of Liberty Safeguards (DoLS) which applies to care homes. The management and staff had attended training in the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards and were aware of current guidance to ensure people were protected. People had been supported through best interests meetings and referrals for DoLS had been made to the local authority to ensure people were safe.

People said the staff were very good and provided the support they wanted and needed. Staff encouraged people to be independent and make choices and individualised risk assessments provided guidance for staff to assist people to ensure their safety.

Relevant training was provided to ensure staff understood how to meet people’s needs and they were supported to develop their skills and work towards vocational qualifications.

There was an effective system in place for the management of medicines and people had access to health professionals as and when they were required.

People said the food was very good, choices were provided and the menu was based on people’s individual likes and dislikes. Group and one to one activities were available for people to participate in if they wished and people chose how and where they spent their time.

People, relatives and staff said the management was approachable and the registered manager had an open door policy to encourage them to be involved in developing the services. Satisfaction surveys were used to obtain feedback from people, relatives, staff and health professionals about the services provided.

A complaints procedure was in place. This was displayed on the notice board near the entrance to the building, and given to people, and relatives, when they moved into the home. People, relatives and staff said they did not have anything to complain about.