Rocky Lane Dental Practice, Heswall, Wirral.Rocky Lane Dental Practice in Heswall, Wirral is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 13th February 2017 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
17th January 2017 - During a routine inspection
![]() We carried out an announced comprehensive inspection at Rocky Lane Dental Practice on 8 March 2016 and at this time breaches of a legal requirement were found. After the comprehensive inspection the practice wrote to us and told us that they would take action to meet the following legal requirement set out in the Health and Social Care Act (HSCA) 2008:
Regulation 17 HSCA (RA) Regulations 2014 Good governance
On 17 January 2017 we carried out a follow up review of this service under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. The inspection was carried out to check whether the provider had completed the improvements needed and identified during the comprehensive inspection in March 2016.
We reviewed the practice against one of the five questions we ask about services: is the service well-led? This report only covers our findings in relation to those requirements. You can read the report from our last comprehensive inspection by selecting the ‘all reports’ link for Rocky Lane Dental Practice on our website at www.cqc.org.uk
We reviewed information Rocky Lane Dental Practice had sent us as part of this review, checked whether they had followed their action plan and to confirm that they now met the legal requirements.
Our findings were:
Are services well-led?
We found that this practice was now providing well-led care in accordance with the relevant regulations.
Background
The practice is situated in Heswall town centre. It has one dentist, two dental hygienists, two qualified dental nurses, an apprentice and a receptionist. The practice provides primary dental services to predominately private patients and some NHS patients. The practice is open as follows:
Monday 8am – 4pm
Tuesday 9am – 5.30pm
Wednesday 9am – 3pm
Thursday 10am – 7pm
Friday 8.30am – 4pm
The principal dentist is registered with the Care Quality Commission (CQC) as an individual and is legally responsible for making sure that the practice meets the requirements relating to safety and quality of care, as specified in the regulations associated with the Health and Social Care Act 2008.
Our key findings were:
We found that this practice was now providing well led care in accordance with the relevant regulations.
Governance arrangements included:
The complaints procedure was displayed in the waiting room.
We found that the practice had acted upon other recommendations made at the previous inspection to improve the service and care.
8th March 2016 - During a routine inspection
![]() We carried out an announced comprehensive inspection on 8 March 2016 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was not providing well-led care in accordance with the relevant regulations.
Background
The practice is situated in Heswall town centre. The practice has one dentist, two dental hygienists, three qualified dental nurses and a receptionist. The practice provides primary dental services to predominately private patients and some NHS patients. The practice is open as follows:
Monday 8am – 4pm
Tuesday 9am – 5.30pm
Wednesday 9am – 3pm
Thursday 10am – 7pm
Friday 8.30am – 4pm
The principal dentist is the registered provider. A registered provider is registered with the Care Quality Commission to manage the service. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.
We received feedback from 47 patients about the service. The 44 CQC comment cards seen and three patients spoken to reflected very positive comments about the staff and the services provided. Patients commented that the practice appeared clean and tidy and they found the staff very caring, friendly and professional. They had trust and confidence in the dental treatments and said explanations from staff were clear and understandable.
Our key findings were:
We identified a regulation that was not being met and the provider must:
There were areas where the provider could make improvements and should:
19th March 2012 - During a routine inspection
![]() People we spoke with all expressed their satisfaction with the service they receive at the practice. One person told us “I have been to a number of dentists but this one is the best. The whole family comes here, it is absolutely brilliant, fantastic.”
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